By Graham Olver, CEO at Luton Rising

It’s been hard to escape the wall-to-wall media coverage lately highlighting scenes of “chaos” and lengthy queues at UK airports. But one airport that has been noticeably absent from these stories is London Luton Airport (LLA). There is a good reason for that. For the year to date, average waiting times at LLA have been 15 minutes for check-in, 7 minutes for security, and 11 minutes for passport control. So how has LLA achieved this?